Day 1 - Wednesday, 23 April 2008

09.00 Registration and refreshments

 

09.30 Chair's opening remarks

Wendy Small, Head of Knowledge Management, Eversheds LLP

 

09.40 How will the credit crunch and an economic downturn affect KM?

•  What will be the impact of a tighter economy on the legal profession and in particular on KM and the department as a whole?

•  How can KM teams prepare and respond?

•  What are some of the ways of managing a KM infrastructure more cost-effectively?

Lucy Dillon, Director of Knowledge Management & Charlotte Balfry, Director of Finance, Berwin Leighton Paisner LLP

 

10.20 Making KM more business-focused and delivering real value

•  Identifying which knowledge activities and tools really support the business and honing in on these to deliver your firm's strategy

•  Dropping any knowledge tools and techniques that don't assist and enhance the way your lawyers work

•  Measuring KM activities to demonstrate value: is now the time to revisit this topic and how is this best achieved?

Deborah Brown, Northern Europe, Middle East , India and Africa Risk Advisory Services Knowledge Lead, Ernst & Young LLP

 

11.00 Morning coffee break

 

11.30 BREAKOUT SESSION 1

All breakout sessions will last 45 minutes and run twice

 

A

B

C

 

The impact of the Legal Services Act on KM

This session will explore the effects of the Legal Services Act on the practice of knowledge management in law firms.

Catherine Flutsch, Head of Knowledge Management, Bird & Bird

 

Extending enterprise search; implementing and enhancing cutting-edge internal search capabilities

Lessons learnt from implementing enterprise search technology and ways to advance search onto the next step.

Ann Halpern, Director of Practice & Organisational Management, Norton Rose LLP

 

Capturing post-matter experience

Successful strategies and techniques in capturing post-matter know-how.

Julia Randell-Khan, Head of International KBD Development & Victoria Harud, Knowledge Management Lawyer, Freshfields Bruckhaus Deringer  

 

13.05 Networking lunch break

 

14.05 BREAKOUT SESSION 2

All breakout sessions will last 45 minutes and run twice

 

A

B

C

 

Managing knowledge share and transfer internationally

This session will address the challenges with sharing and transferring knowledge across different jurisdictions.

David Halliwell, Chief Knowledge Officer, DLA Piper UK LLP

 

Implementing blogs and wikis and the future for Web 2.0

Examining the practical implications of implementing blogs and wikis and discussing to what extent Web 2.0 will change the nature of law firm KM?

Matthew Parsons, Former CKO, Linklaters LLP, author of Effective Knowledge Management for Law Firms (2004) OUP, & co-author of KnowledgeThoughts.com

 

PSL remuneration and career paths

This session will discuss best approaches to PSL career development and what's an appropriate and realistic level of remuneration.

Juliet Humphries, Founder, Pierian Spring Consulting

 

15.40 Afternoon coffee break

 

16.10 Your client's perspective on KM; a Fortune 500 case study

•  What issues are your clients addressing with their internal KM systems?

•  How do KM systems differ between law firms and their clients?

•  Are your clients using KM systems for things other than KM?

•  What are your clients doing to prepare themselves for future litigation through improved KM and information management initiatives?

Craig Carpenter, Vice President of Marketing and General Counsel, Recommind

 

16.45 Managing increasing demands from clients for KM services

•  Where do we see the demand for value-added services heading? How will it change how clients and law firms view KM?

•  The issues with potential pricing models and determining what you can and can't offer to whom

•  How are legal networks or portals that provide free services to clients continuing to impact on the KM legal community?

•  Examples of client KM collaboration innovation

Felicity Badcock, Online Services Manager, Mallesons Stephen Jaques

 

17.25 Chair's closing remarks

 

17.30 Close of day one

 

 

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